Frequently Asked Questions

  • How Does the Pro Call Blocker Work?

    The Pro Call Blocker simply connects in between your telephone handset and your telephone line. You must have Caller ID switched on from your telecom provider in order for the Pro Call Blocker to receive callers information.

    Simply take the telephone line out the back of your telephone handset and connect it to the call blocker, then using the cable provided, connect the call blocker into your telephone handset. That’s it set up complete.

    Once connected the call blocker will disconnect the types of nuisance calls you do not wish to receive for you.

    For example, function 6 allows you to block callers who hide their Caller ID information. We find with this function on alone, the vast majority of nuisance calls will be disconnected, without the phone even ringing.

    You can blacklist the caller from the incoming call memory, or by simply pressing the * key before hanging up, then that caller will be added to your blacklist and will never be able to call you again, unless of course, you choose to remove them from your blacklist.

    Using the number prefix setting you can even block out whole countries or even area codes.

    When a “blacklisted” caller next tries to call you, the call blocker disconnects the call for you, and all the caller will hear is dead line, never to bother you again!

    The Pro Call Blocker takes its power from your telephone line with the need for any additional power supply, so is completely eco friendly too!

  • What types of nuisance calls are there?

    Silent & Dropped Calls

    You go to answer your phone, and the line is dead, the call is dropped immediately, or you can hear noise in the background and no one is talking. These calls can be very disturbing, especially for the elderly, thinking criminals are calling, to check and see whether or not they are in. Although sometimes these calls can be malicious, predominately they are call centres using an auto-dialer to test and see if your personal telephone number is still in use and valid for resale. These calls are usually made from a withheld number, however even without a number, can be reported to Ofcom. In 2012, Ofcom fined a company £750,000 for making too many of these calls. If enough people complain Ofcom will launch an investigation.

    Calls from withheld, unavailable or private numbers

    A lot of call centres dial out from a withheld number. Especially the types of call centres who do not abide by the official “opt-out” register, The Telephone Preference Service! Some international calls do not show their caller ID displaying only as number “unavailable”. This makes it tricky to find out details on the company and the Telephone Preference Service are unable to prevent calls from international based call centres. Our platinum service allows you to stop all of these calls.

    Live sales and marketing calls from UK Companies.

    Once you have opted out of receiving sales and marketing calls, by law, companies have 28 days to remove your personal information from their databases. Any sales and marketing companies contacting you after this time are breaking the law. We have a legal team in place to help combat companies that do not abide by the law, empowering us to take action your behalf and actively pursue such companies. We can ensure offending UK based companies are reported to Ofcom on your behalf. (What are your thoughts about linking benefits of packages to these types of calls?)

    Computer Generated or “Robo” Calls

    These are computer generated “robo” pre-recorded calls usually about Payment Protection Insurance (PPI) or if you’ve ever had an accident etc.

    International Calls

    Unfortunately, a lot of scam calls originate from international call centres, however some of them are genuine. Due to the difference in wages (significantly less) UK based companies commission call centres based overseas to do their calling. In this way they can overcome the official opt-out register, because international call centres are not governed by UK law. The language barrier during this type of call is frustrating to say the least and they can be very persistent, too persistent and sometimes rude in fact.

    Survey & Market Research Calls

    Companies are getting smart. If you have already opted out of receiving sales and marketing calls, call centres get around this by contacting you to do a “survey”. At the end of the survey ,they are likely to ask a cleverly worded question to get you to inadvertently opt in to receive a call from a specific company about a specific product

    Calls telling me my computer is broken

    This is a scam and the calls generally originate from India or Pakistan. The most common scam, usually from an international call centre, is the computer “Microsoft” scam. The caller will say they are calling from Microsoft about a problem with your PC. They will then get you to turn on your computer, get you to allow them remote access to your PC, at which point they will infect your PC with a virus, and then charge you to remove it.

    Calls from numbers that don’t look like real numbers

    Call centres operating from abroad, and scamming companies, also use a computer program to display a number that doesn’t look like a real number. Examples are: 4254069022 or 04254 069022 These are classed as “spoof” numbers allowing companies to try and conceal their true identity.

    Call centres within the UK also use a similar technology, however, the number will look like a real number, for example. 01315 690034. When you try and call these numbers back you get a message saying this number is not in service.

  • What are the main reasons for nuisance phone calls?

    PPI Claims (Payment Protection Insurance) A lot of people have never had PPI but still get hassled.

    Private Pensions – Another known scam.

    Solar Panels.

    Lifestyle Research Centres – For Surveys & market research.

    Accident Claims.

    Microsoft about problems with your computer (Scam – it is not Microsoft calling).

    Computer generated calls about PPI and Accident Claims.

    Telephone Providers – to get you to switch.

    Utility Providers – to try and get you to switch.

    Double Glazing.

    Local Tradesman.

    Home Insurance.

    Warranties on Sky TV.

    Warranties on tv and other home appliances.

  • What can I do about Spam SMS messages on my mobile phone?

    Whilst we are unable to stop these messages for you, we can empower you with the knowledge on how to respond.

    If you have not given the company permission to contact you by SMS, you should report the company to your network provider:

    You can either contact your network operators’ customer services or use one of the reporting numbers below:

    Orange, O2 and T-Mobile: Forward the SMS to 7726
    Vodafone: Forward the SMS to 7726 or 87726
    Three: Forward the SMS to 7726 or 37726

     

    An easy way to remember 7726 is that they are the numbers on your telephone keypad that spell out the word SPAM.

  • What is the official Opt-Out Register? – The Telephone Preference Service

    The official opt-out register is a free service provided by the Government and is called the Telephone Preference Service. We are not linked to the Telephone Preference Service in anyway and acknowledge their effectiveness in tackling around 50% of UK based call centres. These UK Call Centres are reputable companies, and respect your wish for privacy, marking you on their “Do Not Call” lists, and “cleaning” their data against the register every 28 days.

    When you sign up with us we will ensure your privacy preference to opt-out of nuisance calls is also recorded with the Telephone Preference Service on your behalf, giving you extra protection against nuisance callers ensuring you are on the “Do Not Call” list.

    We find our services work well in addition to the Telephone Preference Service, because with our Gold Product, the Pro Call Blocker, we can stop the types of calls registering with the Telephone Preference Service alone cannot.

    The Telephone Preference Service are unable to stop the following types of calls:

    • International Calls – these call centres are not governed by UK law
    • Companies who withhold their number and disguise their identity
    • Computer generated pre-recorded “robo” calls
    • Market Research and Consumer Survey Calls
    • Silent Calls
    • Nuisance or Malicious Callers
    • Scams
    • Debt Collection
    • Calls for a person who is no longer a resident on that number

    Guess what, with Our Secret Weapon, The Pro Call Blocker – You Can! The power is back in your hands!

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